Rewards Program Terms

Hookah Stuff Rewards ("Rewards") is a free loyalty program from HookahStuff.com. These terms explain how you earn and use points. By creating an account or using Rewards, you agree to them. Our Terms of Service and Privacy Policy also apply.

Who can join

  • Anyone who can legally buy from our store (21+ in the United States) and has a HookahStuff.com account is a member automatically. There is nothing to pay.
  • One account per person. Points are personal: they can't be transferred, combined with another account, sold or exchanged for cash.
  • Orders placed with wholesale or staff discount codes don't earn points.

Earning points

  • Purchases. You earn 5 points for every $1 you pay for eligible products, after discounts. Shipping, taxes, tips and gift cards don't earn points. Points are rounded down to a whole number.
  • Your account email. You must be signed in at checkout, or check out with the email on your account, for the order to count. Orders can't be added later.
  • Excluded products. A small number of products don't earn points. When a product earns points, its page shows how many.
  • Bonuses. 50 points for creating an account, 25 points for subscribing to our email newsletter, and 100 points when your 2nd order is complete. Each bonus is given once per customer, even if you unsubscribe and subscribe again.
  • Reviews. 25 points for a published text review of a product you bought from us, for up to 3 reviews a month. You get points for honest reviews whatever the rating. Points for a review are removed if the review is later unpublished. Reviews with a photo or video don't earn points: they get a discount coupon through our review emails instead.

When points become available

  • Points from an order show as pending and unlock 30 days after the order, once the return window has closed. Pending points can't be redeemed.
  • If an order is returned, refunded or cancelled, in full or in part, we remove the points it earned, including any order bonus or referral points it triggered. If you've already used those points, your balance may show a negative amount until you earn more.

VIP tiers

  • Your tier is based on what you spend on eligible products in the last 12 months: Ember when you join, Flame at $500 (1.25× points on every order) and Blaze at $1,500 (1.5× points on every order).
  • Your tier updates when you place an order or an order is refunded. If your 12-month spend falls below a tier's level, you move to the tier that matches it.

Using points

  • Redeem points on the Rewards page or under Rewards in your account:
    • 1,000 points: $5 off an order of $40 or more
    • 2,000 points: $10 off an order of $60 or more
    • 4,000 points: $20 off an order of $100 or more
    • 2,000 points: free standard shipping to a US address on an order of $40 or more (covers up to $10 of shipping)
    • Store credit: 200 points = $1, from 1,000 points. Store credit is added to your account and applies at checkout.
  • Each reward gives you a single-use code that works only on your account and is valid for 60 days. Order minimums are based on your order subtotal, before tax and shipping. Dollar-off codes can't be combined with other product or order discounts; they can be combined with a shipping discount.
  • Your unused codes are listed on the Rewards page until they're used or expire. An expired code doesn't return its points.
  • If you return an order paid with a reward code, the code isn't reissued.

Referrals

  • Share your personal link. A friend who opens it and creates a new account gets $10 off their first order of $100 or more (single-use, valid for 30 days).
  • When that first order is $100 or more and its 30-day return window passes, you get 1,000 points. You can earn referral points for up to 5 friends a month.
  • Referrals must be real new customers. Referring yourself, a second account, or someone at the same address or phone number doesn't count. A referral link must be used within 7 days of creating the account and before the first order.

Points expiry

  • Points expire if your account has no Rewards activity for 6 months. Earning or redeeming points resets the clock. Your account shows the current expiry date.
  • We may email you before your points expire.

Fair use

  • We may withhold, remove or reverse points, cancel reward codes, or close a Rewards account when we see fraud, abuse, multiple accounts, reselling of rewards, or a breach of these terms.
  • If points are added by mistake (for example, because of a technical error), we may correct the balance.

Changes and ending the program

  • We may change these terms, the earning rates, rewards or tiers, or end the program. We'll post the change on this page with a new date. For changes that reduce the value of points you already have, we'll give at least 30 days' notice on this page and your account, so you can use them.
  • Points and codes have no cash value and aren't your property. Rewards is void where prohibited.

Leaving the program

  • To leave Rewards or close your account, contact us. Your points and unused codes are cancelled when you leave.

Questions

Questions about your points? Contact us and we'll be glad to help.

Last updated: November 2, 2026

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