Shipping Policy
General Info
All orders are packaged carefully with the packaging supplies necessary to guarantee that merchandise arrives in perfect condition. We aim to dispatch all orders within 1-2 business days of the time the order is placed. Delays include, but are not limited to, holidays, inclement weather, and resolution of any verification of the order. We process orders Monday to Friday, excluding U.S Federal Holidays. All shipping time frames are counted in business days.
Domestic Shipping
- USPS Ground Advantage - 5-10 business days in transit
- USPS Priority - 2-5 business days in transit
- UPS Ground - 1-5 business days in transit, depending on your shipping destination.
- UPS 3-Day Select - 3 business day lead time from the time the order ships out.
- UPS Second Day Air - 2 business day lead time from the time the order ships out.
- UPS Next Day Air Saver - next day delivery from the time the order ships out.
USPS Operations Date: Monday - Saturday. Please keep in mind that UPS will not ship to a P.O. Box or an APO address.
International Shipping
We ship internationally. The shipping rates are based on your location and the weight of your order.
Please note that your local customs office of your country may impose additional duties on your order, inspect it, or confiscate it. By placing an international order, you are agreeing and accepting all risks and liabilities for importing tobacco into your country.
We advise you to contact your local customs agency for duty information and to be prepared to pay the duties if necessary. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by HookahStuff.com. We are not responsible for knowing or enforcing the tobacco importation laws of your country.
For orders returned to HookahStuff.com from a Customs Office, customers will be refunded the value of the products we receive. Shipping charges are non-refundable. If the return of your package incurs any type of return fees, those charges will be deducted from your refund of the returned items. If any of the returned products arrive damaged or opened, they cannot be refunded.
Please note that all prices are listed in USD and will not be automatically converted into your local currency upon checkout. HookahStuff.com is not responsible for any conversion fees associated with international orders.
Some shipping methods may be unavailable for certain international locations.
Please note that international shipping times are merely estimates, and your package may arrive sooner or slower, depending on the efficiency of your country's post office and time spent in customs.
Delivery to Shipping Forwarder
HookahStuff.com strives to ensure that all orders go out in a perfect condition to offer the best customer experience. For customers choosing to ship their order to a mail or freight forwarding service, this guarantee is voided once the package arrives safely and undamaged with the forwarding service’s US address. These services typically repackage our products. Therefore, we cannot be held responsible for damages, missing items, and/or other issues that occur after initial delivery. Once the order has arrived safely to the shipping address provided on your order, HookahStuff.com is no longer responsible for the delivery of and/or condition of the order, including but not limited to issues with loss, damages and breakage, customs seizure, missing items, etc.
Shipping Confirmation
A confirmation of your order will be emailed to you after your purchase is finalized. Once your parcel has been dispatched, iconhookah.com will also send you a shipping confirmation email.
Customers are responsible for entering the correct shipping addresses and are encouraged to check them prior to submitting an order. Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Once a package has been shipped, we cannot redirect it. HookahStuff.com is not responsible for, nor able to refund or replace orders shipped to the incorrect address.
Lost & Undelivered Packages
Lost or undelivered packages are not the responsibility of HookahStuff.com, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Iconhookah.com strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.